FAQ

Do you offer same day appointments?

Same day appointments are available daily. We are open Monday through Friday with varying appointment times to best accommodate your needs.

Are you accepting new patients?

Yes, please review the list of insurances that our office accepts.

What insurance plans do you accept?

Dr. Grant is a participating provider with Aetna, BCBS, Cigna, Humana, Medicaid, Medicare and United Healthcare. Dr. Grant is also part of the following BCBS HMO plans: West Suburban Health Providers (100) and Elmhurst Health (312).

Do you accept self-pay or cash only patients?

Yes, however please be advised that payment is due on the day services are rendered. We accept cash and the following credit cards, Mastercard and Visa.

How do I refill my medications?

We know that getting medication refilled is very important to all of our patents, so we try to maintain the fastest turn around times possible. We have a large volume of refill requests for our patients, so we ask that you request refills as soon as you know that you are running out of medicine. Here are the steps that you should follow when requesting refills:

First, consider whether you need a follow-up appointment or not. Many times we plan for your medication to run out of refills when we expect that you should have returned for a follow-up appointment.

All patients taking daily medications need to be seen in the office every three months. If you are overdue for an appointment, please call our office to make an appointment, 708-524-1747.

Next, you need to call the pharmacy and ask them to electronically request a refill of your medication. When we receive the request, we will review your chart before sending the refill. If you are on time with your follow-up appointments, we will send more refills directly to your pharmacy. If you are overdue for a follow-up appointment, we will give you a one month supply of your medications in order to allow you time to be seen.

What’s the medication “call-in” policy? What about narcotics?

We do not call in most medications, as this is not good medical practice. If you are not feeling well you need to be seen in the office to be treated. We DO NOT call in narcotics. Refills on pain medications require an office visit.

How do I get my lab results?

A majority of labs are received in office within 24 hours. We will post all labs to the patient portal as well as send a letter in the mail to the address on file within 24 hours. If the labs are abnormal and Dr. Grant would like to discuss further with you, we will call you to schedule an appointment.

How do I get a referral for a specialist?

We ask that you please schedule an appointment in our office in order for Dr. Grant to do an exam as well as order any testing needed prior to issuing a referral.

What hospital affiliations do you have if I need to be admitted to the hospital?

Dr. Grant maintains privileges at Elmhurst Memorial Hospital, Rush Oak Park Hospital, Rush University Medical Center, and West Suburban Medical Center.

Can you treat my whole family or do I need a pediatrician?

Dr. Grant can treat your entire family from newborns and up. We perform newborn exams, well child exams, school and sport physicals, immunizations, as well as treat acute and chronic illnesses.

Who do I call if I have a question about my bill?

Please contact my practice manager, Karyn Medina, at 708-524-1747. Karyn is available Monday through Friday from 9-5 to answer your questions. You can also send her an email from our secure patient portal.

How do I access your interactive Patient Portal?

Please click the link on the home page of the website. Your username should be your email address. If you are unsure of the username or password please contact our office and we can tell you your username and reset the password for you. Once you have entered your username and password you will be able to view labs, tests, make/cancel/confirm appointments, manage medication refills, and send an email to Dr. Grant if you have any questions or concerns.

How do I get in contact with someone in an emergency?

Emergencies should always dial 911. However, Dr. Grant provides 24 hour coverage by offering an "on call" service after hours for non emergent needs.